We are a digital strategy practice based in London. We work with companies and social enterprises to make splendid digital experiences. We create words that capture a brand with vigour, design that is thoughtful, and products that are not only beautiful but are a pleasure to use. Our ambition is to be an exceptional studio in bringing together technology, design and expression. We believe that for a business to succeed it must draw up a strategy that is coherent; that creating a successful product means pitching it with a distinctive tone. Our work is about understanding what companies and products are aiming for, what they look like, how they sound to their audience, and how satisfying they are to engage with. Our expertise is in solving digital problems. We write, we design, we plan. And yes, we deliver. Across several sectors, for start-ups, for established companies.
We do three things. Thing one is the business. We help companies set out what they want to achieve: why they’re here; what direction they want to go in. At the start, or even along the way, many companies struggle to articulate what problem they’re trying to solve. That’s why we are here — to figure that out for them. Thing two, the product. We help create beautiful products people want to use. We can be involved from when a product is just an idea to well after it has been launched (and probably relaunched) to make it even better. Thing three? Words. We write the words that give digital products and brands a personality; the words to reflect a company’s character. This is everything that sits with the rather baffling term ‘content strategy’, and its alter ego ‘content design’. For us, what this really means is cultivating the right voice, fostering a language that works, and putting the appropriate words in the correct order. In practice, what does all of this mean? We collaborate with a company’s leaders to set a vision by creating business strategies and models. These can be in a presentation deck, a document, even a website. We carry out research on the customers or audience. We work on design and digital product development. We write copy for user interfaces, articles, social media, newsletters, pitches, talks, and even physical documents — all underpinned by a guide that we’ll produce and leave with our client. Our work comes to life across apps, websites, on mobile, desktop, and installations. So you’ve caught us out — we can do more than three things. We can also work on just one of these areas if that’s what a client needs.
We don’t have a rigid way of working with our clients. (Straitjackets, frankly, make us uneasy.) We prefer to listen, ask questions. And listen again. We’ll take the problem apart and put it back together again. We know that talking is important but we only do this with purpose. Over time, we have done loads of workshops, interviews, wireframes, prototyping, and research. The tools we use depend on what’s right for the client — together with what we think will work for the product. We will make a plan, draw clear goals, and reflect on the best way to measure a project’s success. We have a network of outstanding analysts, designers, and engineers, to deliver all parts of a digital service. If there’s a bit of expertise we feel will make a project succeed, and which we don’t have, we will find that person who has it. We believe in being simple (but not simplistic) and always, always getting to the point.
Why us? Because we enjoy thinking through problems. Not for the sake of it, but to drive a business forward. Talk to us. Give us your problem to solve.